wisezone Store Return & Refund Policy

Return Window

At wisezone Store, we want you to feel confident in every purchase. We gladly accept returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition — with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items submitted after the 30-day return window without prior written authorization from wisezone Store support

How to Initiate a Return

1. Send an email to service@wisezone.shop including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will review your submission and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write on the original product packaging itself.
4. Send the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Packages received without a valid, active RMA number may be declined or significantly delayed in processing. wisezone Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once wisezone Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims supported by valid photo proof submitted upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). wisezone Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you — and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by wisezone Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a wisezone Store error — incorrect items, shipping damage, or items defective on arrival — we cover 100% of return shipping costs, with no deductions from your refund.